School Junkie Shipping Policy

Last Updated: 07 October 2024

1. General Shipping Policy

School Junkie Pty Ltd provides a streamlined shipping process to ensure efficient delivery of purchased items. Buyers and sellers are expected to comply with the shipping terms outlined below.

2. Shipping Options

2.1 Available Shipping Methods:

• Buyers can choose to have their products shipped via Pep Paxi or Pudo at checkout.
• Shipping fees are determined based on the selected service and are included in the total order cost.

2.2 Shipping Cost Reimbursement to Sellers:

• The cost of shipping will be reimbursed to the seller along with their payment once the package has been successfully delivered.

3. Packaging and Dispatch

3.1 Seller Responsibilities:

• Sellers must properly package items to prevent damage during transit.
• Items should be dispatched within the timeframe specified on the product listing.
• Sellers must use the buyer’s selected shipping method and ensure accurate delivery details are provided.

3.2 Tracking and Confirmation:

• Sellers must provide tracking details once the package is shipped.
• Buyers can monitor the status of their shipment through the chosen shipping provider.

4. Delivery and Timeframes

4.1 Estimated Delivery Times:

• Delivery timeframes depend on the selected shipping provider and the buyer’s location.
• Delays caused by courier services are beyond the control of School Junkie and must be resolved directly with the shipping provider.

4.2 Failed Deliveries and Returns:

• If a package is returned due to incorrect shipping details provided by the buyer, the buyer is responsible for any additional shipping costs.
• If a package is undelivered due to seller error, the seller must arrange for reshipment at their expense.

5. Disputes and Issues

5.1 Lost or Damaged Items:

• If an item is lost or damaged during transit, the affected party must contact the shipping provider for resolution.
• School Junkie is not responsible for shipping-related losses but may assist in facilitating communication between the buyer, seller, and shipping provider.

5.2 Late Deliveries:

• Buyers experiencing significant delays should first contact the shipping provider.
• If unresolved, School Junkie may intervene to facilitate a resolution between the buyer and seller.

6. Contact Information

For any shipping-related inquiries, please contact us at [email protected].

By using School Junkie’s platform, buyers and sellers acknowledge and agree to this Shipping Policy. School Junkie reserves the right to update this policy as necessary.